Aiming to search better levels of productivity and reduction of operational costs for the organizations, ATP searched the excellency in solutions for Contact Center. By means of an ambitious project of technological innovation, ATP has developed a totally integrated WEB platform, substituting the hardware for opened, friendly and parametrizable software.

The Management of the Call Center was more practical, agile and efficient. The customer uses a single tool to domain of the entire customer relationship operation, in real time and on line, beyond being able to dimension better the physical and human resources, business-oriented rules, marketing and others. The users can connect by means of passwords and levels of access, having a real and concise vision of that moment, with information on Traffic, Campaigns, Writings, Statistics and Quality monitoring.

With ATP’s Contact Center solution the entire management can be made in the distance, deciding on tactical changes, suggesting an e-learning session and even sending a message for a specific team or operator, by means of Broadcast.